FAQ’s – Vanguard Group (VIC)

We have been in the renovation and remodelling industry for over 11 years, delivering high-quality projects across Auckland, New Zealand, and now expanding into Melbourne, Australia.

We stand behind the quality of our workmanship and offer a satisfaction guarantee on all projects. We also adhere to industry standards, and all our work comes with warranties to ensure long-lasting results.

The best part of our job is seeing the transformation of a space and the positive impact it has on our clients’ lives. We love working closely with customers to bring their visions to life and create solutions that exceed expectations.

The inspiration came from a desire to deliver high-quality, tailored renovation services with a strong emphasis on customer service and problem-solving. We wanted to create a company where every project is approached with care and detail to meet individual needs.

Clients should choose Vanguard because of our experience, attention to detail, and commitment to customer satisfaction. We offer tailored solutions for every job, ensuring that each project is delivered with the highest standards. Our problem-solving approach and clear communication set us apart in the industry. From inception to design to completion.

Yes, we offer remote consultations via video calls for initial project discussions, design planning, and ongoing communication throughout the renovation process. This allows us to stay connected with clients no matter where they are.

To ensure the safety of our customers, we have implemented enhanced cleaning protocols, maintain social distancing during on-site visits, and provide contactless consultations when needed. We also follow all government guidelines and health advice to ensure a safe working environment on all projects.

At Vanguard Group (VIC), we specialise in a wide range of renovations, including kitchen and bathroom remodelling, full home renovations, and custom interior and exterior projects. Whether you’re looking to modernise a single room or transform your entire home, we provide expert solutions tailored to your specific needs.

We prioritise clear communication and detailed planning to ensure that your renovation project stays on track. We provide realistic timelines, and a clear project plan, and keep you informed at every stage of the process. Our team works efficiently to manage costs, while maintaining the highest standards of quality, ensuring your renovation stays within budget and on schedule.

You can reach out to us directly by phone or email, providing your contact details to get started. Following this, we schedule a site visit to discuss your requirements and, if necessary, create a design. We typically provide a quote within 24 to 48 hours. Once you’re satisfied with the quote, we can book your project based on our availability. For urgent jobs, we do our best to prioritise and accommodate your timeline.

Yes, we require a deposit to confirm your booking. This ensures your commitment to the project and allows us to schedule our services efficiently according to your timeline.

You can explore our portfolio and testimonials pages to see examples of our completed projects and hear from our satisfied clients. Additionally, we provide a list of references with our quotations, allowing you to conduct your own background checks and gain further insight into our work and how past customers have experienced their renovation journey with us.

Yes, we handle everything from start to finish, including providing a tile catalog with a variety of options for you to choose from. If you have a specific tile in mind, we can source and accommodate it as well. While we typically supply all materials, clients are welcome to purchase their own supplies if they prefer. Simply let us know, and we’ll work with you to ensure your needs are met.